Last Updated: January 2, 2026
Need a hand with an order, a product question, or anything Warsenal-related? Here’s the best way to reach us.
Contact
Customer Support Email (fastest): info@warsen.al
Please include your order number (if applicable) and a brief description of what you need.
Owner / Operator: jay@warsen.al
Phone: 407-325-4713
(If we miss you, email is usually fastest and helps us keep everything tied to your order.)
Business Address:
Warsenal, LLC
771 South Industry Rd
Cocoa, FL 32926
United States
Message Us (Online and In Person)
You can also reach us through:
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In person: visit us at our Cocoa location (address above)
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On-store Messenger (website chat): use the messenger/chat tool on our Site
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Discord: [PASTE YOUR DISCORD INVITE LINK HERE]
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WhatsApp: message us at 407-325-4713 (WhatsApp must be installed on your device)
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Facebook Messenger: message our Warsenal Facebook page
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Social media DMs: Warsenal on Facebook or Warsenal on Instagram
Tip: For order-specific help, email is still best because it’s easiest to include order numbers, addresses, and photos in one place.
What to Include for Faster Help
To help us resolve your request quickly, include:
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Order number (or the email used at checkout)
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The item name/SKU (if known)
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Photos (for damaged items, defects, or missing parts)
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Your preferred resolution (replacement, refund, parts, etc.)
Response Time
We reply as quickly as possible during business hours. During major sales, conventions, or large restocks, response times may be slightly longer, but we’ll get back to you.
Order Issues
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Shipping damage / missing items / wrong items: Please contact us within 7 days of delivery and include photos of the shipping box, packing material, and the issue.
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Address changes or cancellations: Contact us immediately. Once a shipping label is created or production has started (for made-to-order items), changes may not be possible.
Policies
For additional details, please review:
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Shipping Policy: [link]
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Return & Refund Policy: [link]
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Cancellation Policy: [link]
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Terms of Service: [link]
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Privacy Policy: [link]