Get a free LE Yamabushi Camo marker with every Sandtrap pre-order.

PRE-ORDER POLICY AND FAQ

Warsenal frequently offers the opportunity to pre-order products.


ANY ORDER THAT INCLUDES A PRE-ORDER PRODUCT IS ESTIMATED TO SHIP IN TIME FOR THE RELEASE DATE.


If you have any questions about our pre-order process or need further clarification, you can find answers below. If your question isn't covered, please do not hesitate to reach out to our customer support team for assistance via the provided link.

 


📦 GENERAL PRE-ORDERS

 


1. What is a Pre-Order?


    • Definition: A pre-order allows customers to purchase an item in advance of its official release date. This ensures that they receive the product promptly once it becomes available.
    • Product Titles for Pre-Orders: Each pre-order product title includes the month when the item will become available (generally at the end of the month) and prominently features the words "PRE-ORDER" to ensure clarity regarding the availability and pre-order status.
    • Estimated Ship Date: Each pre-order product description includes an estimated ship date to inform customers when they can expect their items to be dispatched.
 

2. Why Pre-Order?


    • Benefits: Pre-ordering ensures you secure a product before it runs out of stock. Additionally, some pre-orders come with bonuses such as discounts, exclusive content, or early shipping.

3. How to Place a Pre-Order

  • Steps:
      1. Select the pre-order item from our product page.
      2. Add the item to your cart and proceed to checkout.
      3. Complete the payment process to confirm your pre-order.

4. Payment Information


    • When am I charged?: Payment is taken at the time of order placement to secure your item.

5. Pre-Order Cancellation Policy


    • Cancellation: You can cancel your pre-order any time before the product ships. Please contact our customer service team to initiate a cancellation.
    • Refunds: Full refunds will be issued for all canceled pre-orders that haven't been shipped.
    • Feedback on Cancellations: To help us improve our services, we may ask for your reason for cancellation. Your feedback is valuable and will be used to enhance our future offerings.

6. Shipping and Delivery


    • Estimated Delivery: Shipping dates depend on the official release date of the product. We strive to ship pre-ordered products on or before the release date.
    • Notifications: Customers will receive email updates regarding their shipment status.
    • Order Consolidation: Orders that contain both in-stock items and pre-ordered items will typically be held until the pre-ordered items are ready to ship. This helps to minimize shipping costs.
    • Split Shipments: If you prefer to receive your in-stock items sooner, please contact our customer service team to arrange a separate shipment. Additional shipping charges may apply.

7. Handling Delays


  • Delays: If there's a delay in the release date or shipping, we will inform you via email. Your understanding and patience are appreciated.

8. Exclusive Offers and Limited Editions


  • Special Offers: Pre-orders may come with exclusive offers or access to limited edition products. Details will be specified on the product page.

9. Changes to Orders


  • Modifying Your Order: If you need to change details of your order or add additional items, please contact us as soon as possible. We can accommodate changes to your order as long as it has not yet been processed and shipped.
  • Adding Items: To add items to an existing order, please reach out to our customer service team who will assist you with the update. This may adjust your shipping date depending on the availability of the new items

 

🐦‍⬛ CORVUS BELLI PRE-ORDERS


1. What is the timeline for a Corvus Belli product release?


  • Preview Announcements: Early each month, usually by the end of the first week, we preview the new releases on our website and through our newsletters.
  • Pre-Order Launch: Following the previews, pre-orders go live on our site. This allows you to secure the latest products ahead of their general release.
  • Receiving Products: We typically receive the products ahead of the official release date, which allows us time to prepare for shipping.
  • Order Fulfillment: Once received, we immediately begin packing pre-orders to ensure they are ready for dispatch.
  • Shipping: Our goal is to ship your order so that it arrives at the official release date, ensuring you get your products right when they are officially available.

2. Release Dates


  • Scheduled Releases: Corvus Belli pre-orders typically have a specified release date which is clearly noted on the product page. This helps you know exactly when to expect your order to be shipped or become available for pickup.

2. Why did someone else receive their order before me?


  • Warcors' Preview Copies: Corvus Belli provides early copies of products to Warcors (volunteers who help run events and teach the game) as a token of appreciation and to assist in event preparation.
  • Direct Orders from Corvus Belli: Customers who order directly from Corvus Belli may receive their products sooner. These orders are often at full price, unlike the discounted rates offered through third-party retailers.
  • Pre-Release Event Purchases: Attendees at events like Gencon and Adepticon have the opportunity to purchase items prior to their official release.


📇 Contact Us

If you have any additional questions or if there's more information you'd like to see on this page, please don't hesitate to reach out to us. We're here to help and ensure you have all the information you need!

📧 Email us at: info@warsen.al

We value your feedback and look forward to assisting you!