Warsenal Return & Refund Policy

Last Updated: January 2, 2026

At Warsenal, we want you to be thrilled with what you receive. If something isn’t right, we’ll work with you to fix it quickly and fairly.

This Return & Refund Policy applies to purchases made directly from Warsenal through warsen.al (the “Store”). Purchases made through third-party retailers or partners are subject to that seller’s policies.

1) Quick Summary

• Most new/unused physical items: eligible for return within 30 days of delivery (see conditions below).

• Clearance / Final Sale items: eligible for store credit only (if returned in eligible condition within the return window), unless the item is defective or damaged in transit.

• Custom/personalized or made-to-order items: generally final sale once production begins.

• Digital downloads / STL files: final sale once a download link is delivered or accessed (except where required by law or if the file is defective and we can’t replace it).

• Damaged, defective, or missing items: we’ll make it right. Please contact us within 7 days of delivery (recommended: within 48 hours for shipping damage).

2) Self-Serve Returns (Recommended)

For eligible orders, you can start a return directly from your customer account.

How it works:

1. Log into your customer account.

2. Select the order.

3. Choose the item(s) you’d like to return and submit the request.

4. Follow the on-screen instructions for the next steps.

If you can’t access your account or don’t see a return option, email info@warsen.al and we’ll help.

Customer account link (use whichever you prefer):

3) How to Start a Return or Report an Issue (Email Option)

Email info@warsen.al with:

• your order number

• the item(s) involved

• the reason (return/refund/exchange/defect)

• photos if there’s damage/defect (required for shipping damage claims)

We’ll reply with the next steps and, if applicable, return authorization instructions.

4) Return Window

You must initiate a return (via account or email) within 30 days of delivery. Returns sent without authorization may be delayed or refused.

5) Return Eligibility for Physical Products

Eligible returns (generally):

• Items in new, unused condition

• Complete sets (all parts included)

• Returned in original packaging when reasonably possible

Not eligible (or restricted) returns:

• Items that are used, assembled, modified, or missing components

• Gift cards/store credit (unless required by law)

• Custom, personalized, or made-to-order items once production has started

If something is unclear, contact us and we’ll tell you what’s possible before you ship anything back.

6) Clearance / Final Sale Items

Items marked Clearance or Final Sale are eligible for store credit only, provided they are returned in eligible condition within the 30-day window.

Exception: If a clearance/final sale item arrives damaged or defective, we’ll still make it right under Section 10.

7) Return Shipping Costs

• Customer-initiated returns (change of mind): customer pays return shipping.

• Our error / defective item / shipping damage: we’ll cover return shipping when appropriate, or we may send replacements without requiring a return depending on the situation.

We strongly recommend using a tracked shipping method for returns. If a return is lost in transit, we can’t issue a refund or credit until the package is received.

8) Refunds and Store Credit

Once we receive and inspect your return, we’ll notify you of approval or rejection.

Approved refunds are issued to the original payment method (or store credit if requested/required in specific cases). Refund timing depends on your bank/payment provider.

Refund/credit amounts:

• Refunds cover the purchase price of approved returned items.

• Original shipping fees are not refundable (including on “free shipping” orders, where outbound shipping cost was still incurred), except where required by law or when the return is due to our error.

• Duties/taxes/brokerage fees paid to carriers or governments (international orders) are not refundable by Warsenal.

• Clearance/Final Sale returns: store credit only (see Section 6).

9) Exchanges

We’re happy to exchange eligible items when practical. Exchange availability depends on inventory. If an exchange isn’t available, we’ll offer a refund or store credit (as applicable).

10) Shipping Damage, Missing Items, and Defects

If your order arrives damaged, defective, or incomplete:

• Contact info@warsen.al within 7 days of delivery (the sooner the better).

• Include clear photos of:

  • the shipping box (including labels)

  • internal packing material

  • the damaged item(s)

We may offer a replacement, parts, store credit, or refund depending on the situation and availability.

11) Route Shipping Protection (Recommended)

At checkout, you may have the option to add Route Shipping Protection (or similar shipping protection offered through a third-party provider).

Why we recommend it: Carriers can lose packages, misdeliver them, or damage them in transit. Shipping protection provides a faster, streamlined way to resolve covered issues without waiting through long carrier claim processes.

If you purchased Route Shipping Protection: please follow the claims instructions provided in your confirmation email and/or the Route portal. We’ll also help if you contact us.

If you did not purchase shipping protection: we’ll still do what we reasonably can to assist, but resolution may depend on the carrier’s investigation, tracking status, and eligibility windows.

Route Shipping Protection is provided by a third party and is subject to their terms, coverage limits, exclusions, and claims process.

12) Lost Packages and Delivery Problems

If tracking shows “Delivered” but you didn’t receive it, contact us right away. Carriers often have short claim windows.

If you selected a shipping method without tracking and/or insurance (where available), that choice may limit available remedies.

13) Cancellations and Order Changes

We begin processing orders quickly.

Cancellations:

• If you need to cancel, email us immediately at info@warsen.al.

• If an order is already in production (custom/made-to-order) or has shipped, it may not be eligible for cancellation.

Address changes:

• We can update shipping addresses only before a label is created and the package leaves our facility. Once shipped, changes may require carrier intervention and additional fees.

14) Returns to Sender / Undeliverable Packages

If a package is returned to Warsenal due to an incorrect address, refusal, failed delivery, or being unclaimed:

• You are responsible for reshipment costs.

• If you request a refund instead, we will refund the item total minus shipping costs we incurred, including outbound shipping costs even if the order originally qualified for “free shipping.”

15) Digital Products (Downloads / STL Files)

Digital Products are licensed, not sold.

No refunds after delivery/access: Due to the nature of digital delivery, Digital Product purchases are final once a download link is delivered or accessed, except where required by law.

Defective file: If a file is materially defective or corrupted, contact us and we will provide a replacement file or access. If we cannot provide a working file, we’ll provide an appropriate remedy (refund or credit as required).

16) Policy Updates

We may update this policy from time to time. The “Last Updated” date reflects the most recent revision.