Reporting Missing or Incorrect Corvus Belli Products.

At Warsenal, we’re committed to upholding the high standards set by Corvus Belli in delivering their quality products to you. If you receive a Corvus Belli model with missing, miscast, or broken parts, rest assured that there’s an efficient process in place to help. By using Corvus Belli’s Quality Control Codes, issues can be swiftly resolved. Here’s how to navigate the process with ease.

https://store.corvusbelli.com/en/mispack

Understanding Quality Control Codes

Corvus Belli includes Quality Control Codes with their products to help verify and track each stage of the packaging process. If you ever need to file a report, these codes are essential to ensure a swift response. Here’s what to look for:

1. White Quality Control Code

Located on the outside of the blister or inside the box, the White Quality Control Code applies to larger parts such as the main bodies or bases. This code confirms the main packaging process.

2. Blue Quality Control Code

Found inside each zip bag, the Blue Quality Control Code pertains to smaller parts—like heads, arms, and weapons. This code ensures that all smaller components were included and packaged properly.

How Each Code Helps You File a Report

• White Code: Use this code if there’s an issue with larger parts or packaging elements, including missing zip bags.

• Blue Code: Use this for missing smaller parts that come in zip bags.

Example:

If your Iguana box is missing the right leg or an entire zip bag, report it with the White Quality Control Code. However, if the head or tail, which are packaged in zip bags, is missing, use the Blue Quality Control Code.

Qualifying Issues

You may file a complaint for the following:

• Missing parts

• Incomplete sets

• Miscasted or broken pieces

Note: Minor mold lines don’t typically qualify unless they are unusually excessive, which Corvus Belli’s team will assess.

Filing a Complaint with Corvus Belli

• Complete the Mispack Form: Head to Corvus Belli’s Mispack Form and complete it. Only fully completed forms will be accepted.

• Include the Relevant Quality Control Code: Attach the White or Blue code depending on the missing part.

After reviewing your complaint, Corvus Belli will send the missing pieces at no additional cost if the complaint is approved.

Additional Information

• No Spare Part Sales: If parts are lost after delivery or damaged outside of the packaging process, we can only assist with packaging-related issues.

• Use the Service Responsibly: Corvus Belli works hard to ensure quality, but mistakes happen. To maintain this service, please only submit genuine complaints. Corvus Belli’s team can validate reports using these codes, so any suspicious complaints may be disregarded.

Thank you for helping us maintain the highest standards in wargaming! We are here to support you, so please don’t hesitate to reach out with any questions.