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Pre Order / Back Order Terms and Conditions

Warsenal Pre-Order / Backorder Terms, Conditions, & FAQs

At Warsenal, we’re committed to providing you with a seamless, transparent shopping experience and strive to deliver the best customer service at every step. Below, you’ll find all the information you need to confidently place pre-orders or backorders. If you have additional questions, our friendly team is always here to help at info@warsen.al.

📦 Pre-Order Terms

💡 What is a Pre-Order?

  • Definition: A pre-order lets you secure an item before its official release, ensuring you receive it promptly once available and guaranteeing your copy in case stock runs out.
  • Product Titles: Pre-order items are clearly labeled with the release month and "PRE-ORDER" for clarity.
  • Estimated Ship Date: Expected shipping timelines are always displayed above the "Pre-Order" option. If no date is specified, shipment will occur within 30 days of order placement.

🎁 Why Pre-Order?

  • Exclusive Benefits:
    • Reserve items before they sell out.
    • Enjoy bonuses like discounts, exclusive content, or early access.
    • Receive your product as soon as it becomes available.

🛒 How to Place a Pre-Order

  1. Locate the pre-order item on the product page.
  2. Add it to your cart and proceed to checkout.
  3. Complete payment to secure your item.

💳 Payment Information

  • Upfront Payment: Payment is charged at the time of order placement to reserve your item.
  • Refund Guarantee: If we cannot ship your order within the promised timeframe, we will notify you of any changes to details or dates and provide options, including a full refund.

🚚 Shipping and Delivery

  • Delivery Timeline: Orders ship to arrive by the release date or within 30 days if no date is listed.
  • Delay Notification: If delays occur, we’ll notify you promptly and offer you two options:
    1. Accept the revised timeline, or
    2. Cancel for a full refund.
  • Consolidated Shipping: Orders containing both in-stock and pre-order items will ship together at the latest availability date unless split shipping is selected. If you would like the in-stock items shipped sooner or your order split into multiple shipments, please contact us at info@warsen.al. Additional fees may apply.

❌ Cancellation Policy

  • Free Cancellation: You may cancel anytime before your order ships.
  • Refund Process: Refunds are processed promptly, typically within 7 business days.

🛒 Backorder Terms

💡 What is a Backorder?

  • Definition: Backorders allow you to reserve out-of-stock items, ensuring delivery when restocked.
  • Eligibility: Backorders are only available for select Corvus Belli products and are subject to supplier availability.

🛍️ How to Place a Backorder

  1. Locate the item marked as out-of-stock but available for backorder.
  2. Add it to your cart and complete checkout.

💳 Payment Information

  • Full Payment: Payment is required at the time of backorder placement to reserve your item.
  • Transparency: Product pages include estimated restock dates to help you plan your purchase.

🚚 Order Fulfillment and Shipping

  • Delivery Timeline: Orders ship to arrive by the release date or within 30 days if no date is listed.
  • Shipping Timeline: Once restocked, items ship according to Warsenal’s standard policies.
  • Consolidated Shipping: Orders containing both in-stock and backorder items will ship together at the latest availability date unless split shipping is selected. If you would like the in-stock items shipped sooner or your order split into multiple shipments, please contact us at info@warsen.al. Additional fees may apply.

💰 Pricing and Taxes

  • Price Guarantee:
    • Your original price is honored unless fulfillment would result in significant loss.
    • If prices decrease during the backorder period, we’ll refund the difference.
  • Taxes: Sales tax is calculated based on your shipping destination.

🔄 Refunds and Special Circumstances

  • Refund Eligibility: Refunds are available for:
    1. Excessive delays.
    2. Price increases that you do not accept.

🔧 Defective, Mispacked, or Damaged Products

  • Primary Contact: Corvus Belli prefers to handle warranty claims for missing, incomplete, miscast, or damaged products directly.
  • Warsenal Support: If Corvus Belli cannot resolve your issue, Warsenal will step in to ensure a satisfactory resolution, including replacements or refunds.

🤝 Our Commitment to You

At Warsenal, we strive to provide the best customer service by offering clear communication, transparent policies, and exceptional support every step of the way.

✉️ Contact Us

📜 Additional Policies

⏱️ Legal Compliance

  • Shipping Timeframes: Orders ship within promised timeframes (default: 30 days) unless you agree to an extension.
  • Refunds for Non-Fulfillment: Full refunds are provided for delayed or canceled orders.

🛡️ Limitation of Liability

Warsenal is not responsible for delays caused by:

  • Supplier shortages.
  • Shipping disruptions beyond our control.

✍️ Amendments to Terms

Warsenal reserves the right to update these terms. Significant changes will be communicated to customers.

⚖️ Governing Law

These terms are governed by the laws of Florida, USA.

🎯 FAQs

❓ What Happens If There’s a Delay?

We’ll notify you promptly and offer you the option to:

  1. Accept the revised timeline, or
  2. Cancel for a full refund.

🛒 Can I Combine Backorders and Pre-Orders?

Yes! Orders containing both pre-orders and backorders will ship together at the latest availability date unless split shipping is selected. If you’d like in-stock items shipped sooner or your order split into multiple shipments, please contact us at info@warsen.al. Additional fees may apply.

🔄 Can I Modify My Order?

Yes! Contact us before your order is processed to:

  • Add or remove items.
  • Update shipping details.
  • Change payment information.

💳 Why Do I Have to Pay Upfront?

Upfront payment secures your item and helps us manage pre-order and backorder volumes efficiently.

💰 What Happens If the Price Changes?

  • If the price decreases: We’ll refund the difference.
  • If the price increases: Your original purchase price is honored.

📦 How Will I Know When My Order Ships?

You’ll receive an email with tracking information as soon as your order ships.

❌ Can I Cancel My Order After It Ships?

Orders cannot be canceled after shipping, but eligible products can be returned under our return policy.

🤔 Why Was My Order Canceled?

  • We’ll contact you before canceling any orders.
  • Possible reasons include:
    • Payment issues.
    • Product discontinuation.
    • Delays exceeding restock availability.

🎁 Do Pre-Orders or Backorders Qualify for Promotions?

Promotions or discounts apply only if explicitly stated on the product page or during checkout.

🔧 What Should I Do If My Order Arrives Damaged?

  • Contact us immediately at info@warsen.al.
  • Corvus Belli prefers to handle issues directly, but Warsenal can help facilitate resolution if needed.

📊 How Can I Check My Order Status?

  • Log in to your account on our website.
  • Contact customer service with your order number.

🏠 Can I Change My Shipping Address After Placing an Order?

Yes! Contact us as soon as possible. Changes can only be made before shipping. Additional costs or issues due to incorrect information are the customer’s responsibility.

Thank you for choosing Warsenal! Your trust means everything to us, and we’re here to ensure your experience is exceptional. 😊