Last Updated: January 2, 2026
This Shipping Policy applies to orders placed directly on warsen.al. If you purchase Warsenal products through a retailer, distributor, or event partner, that seller’s shipping policy applies.
1) Where We Ship From
Orders ship from Cocoa, Florida (USA) unless otherwise stated.
2) Order Processing and Handling Time
We begin processing orders on the business day they are received.
Our typical turnaround is 1–3 business days for most orders. Some orders may take longer, including:
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orders that require manufacturing or production time
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large or terrain-heavy orders (which may require additional manufacturing time, packing time, and/or multiple boxes)
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new releases, restocks, or major sales events
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conventions/events or unusually high order volume
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carrier disruptions or material/supply delays
Made-to-order / manufactured items: Some Warsenal products are made to order or require production time. If your order includes made-to-order items, we may hold shipment until the order can ship together (unless you contact us to request split shipping, where available and at additional cost).
3) Preorders and Backorders
If an item is listed as a preorder or backorder, shipping estimates may change due to manufacturing schedules, freight delays, customs holds, or supplier timelines.
If your order includes both in-stock and backordered items, we may:
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ship everything together once complete, or
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split-ship when feasible (additional shipping charges may apply)
If an item becomes unavailable, we will contact you with options such as substitution, partial shipment, store credit, or refund for the unavailable item.
4) Shipping Rates and Carriers
We offer shipping options at checkout, typically using major carriers (USPS/UPS/FedEx and/or regional services depending on destination). Rates may be:
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carrier-calculated based on weight/dimensions/destination, and/or
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promotional (e.g., free shipping thresholds when offered)
Service level choice matters: If you select a shipping option that does not include tracking and/or insurance (where available), you accept the increased risk of loss or damage.
5) Delivery Estimates (Transit Time)
Transit time is the carrier’s responsibility and begins after your package is shipped. Delivery estimates shown at checkout are estimates, not guarantees.
Carrier delays can occur due to weather, holidays, peak season, routing changes, labor disruptions, or customs.
6) Address Accuracy, Apartment Numbers, and Delivery Instructions
Please double-check your shipping address at checkout. You are responsible for:
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correct street address
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unit/apartment/suite number (if applicable)
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correct zip/postal code
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delivery instructions if required for your location
Address changes: If you need to change an address, contact us immediately at info@warsen.al. We can only change addresses before a shipping label is created and the package leaves our facility.
7) Returned to Sender / Undeliverable Packages
If a package is returned to Warsenal due to:
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an incorrect/insufficient address,
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refusal,
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failed delivery attempts,
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being unclaimed/returned by the carrier,
then:
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you are responsible for the cost of reshipping, and
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if you request a refund instead, we will refund the item total minus shipping costs we incurred, including outbound shipping costs even if the original order qualified for “free shipping.”
8) Tracking
If your shipping method includes tracking, tracking details are emailed when the label is created. Tracking updates can take 24–48 hours to appear or to reflect the carrier’s first scan.
9) Shipping Damage, Missing Items, and Wrong Items
If your order arrives damaged, incomplete, or incorrect, contact info@warsen.al within 7 days of delivery (the sooner the better).
For shipping damage claims, please include clear photos of:
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the shipping box (including labels)
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internal packing material
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the damaged item(s)
We may offer replacement parts, a replacement product, store credit, or a refund depending on the situation and availability.
10) Lost Packages and “Delivered but Not Received”
If tracking shows Delivered but you did not receive the package:
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Check with household members/neighbors and any delivery location (porch, mailroom, locker).
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Contact the carrier promptly.
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Email us at info@warsen.al and we’ll help with next steps.
Carriers often have short time windows for claims, so please reach out quickly.
11) Route Shipping Protection (Recommended)
At checkout, you may have the option to add Route Shipping Protection (or similar shipping protection offered through a third-party provider).
Why we recommend it: Carriers can lose packages, misdeliver them, or damage them in transit. Route can provide a faster, streamlined resolution process for covered issues (often including loss, theft, or damage, depending on Route’s terms) without waiting through extended carrier investigations.
If you purchased Route: follow the claim instructions provided in your confirmation email and/or Route portal. You can also contact us and we’ll assist.
If you did not purchase Route: we will still do what we reasonably can to help (documentation, carrier guidance), but outcomes may depend on carrier policies and investigations.
Route is a third-party service and coverage is subject to Route’s terms, exclusions, and claim process.
12) International Shipping
International orders may be subject to:
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import duties and taxes
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brokerage/handling fees
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customs inspections and delays
These charges are the customer’s responsibility unless explicitly stated otherwise. Delivery timeframes for international shipments are estimates and can vary significantly due to customs.
13) Split Shipments
We may ship items separately when it makes sense operationally (for example, if part of your order is ready sooner). If we split your shipment, you will receive tracking details for each package where tracking is available.
14) Contact
Shipping questions? Email us at info@warsen.al and include your order number.